Built around your dog
Urban Mutts is a lifestyle brand with a single focus: the health, happiness, and wellbeing of your dog. A luxury, all-in-one home for modern city dogs, where everything they need lives under one roof.
A better day for city dogs
Our flagship opened in Westfield London in 2020, born from a simple belief: that city dogs deserve a luxury, all-in-one home for their care, and their owners deserve real convenience, flexibility, and support.
Everything we do is built around expert care from a trained, full-time team working to the UK's latest licensing regulations. From your dog's own climate-controlled hut with calming music and mood lighting, to daily excursions and time in the Social Club, every day is designed entirely around them.
Daycare, boarding, grooming, walking, on-site vet care with Palace Vets, and our Retail Lounge all sit together in one place, so your dog gets a joined-up day and you get one team who genuinely knows them.
“We can confidently say that Urban Mutts Hotels is on a par with London's best hotels when it comes to service excellence and guest satisfaction. You have to see it, to believe it!”
Health and wellbeing first
Every day starts with a vet-designed Daily Wellness Check, and Palace Vets are on-site if anything needs a closer look. Your dog's health leads everything we do.
A proper day, not a kennel
Mingling in the Social Club, daily walks and enrichment, then their own cosy hut to rest in. Stimulated by day, soundly asleep by night.
A team who knows them
Full-time, trained carers who learn your dog's quirks, send you a Daily Pupdate, and treat the club like the community it really is.
The faces behind the club
The people who make Urban Mutts feel like home, for your dog and for you.
Leadership & Pawrent Care
Greg
Managing Director
JP
Digital & Pawrent Care
Lini
Reception
Mutt Squad
Reece
Dominga
George
Kate
Nadine
Rachel
Dawson
Night Guardians
Keian
Vanessa
Jonathan
Groomers
Aaron
Head Groomer
Saskia
Lucy
And the four-legged team
Every great club has its regulars. These are the dogs you'll spot around Urban Mutts, setting the tone, greeting the pack, and keeping morale firmly at maximum.
Bruce
CEO
Usually found running things from the office.
Minnie
Head of HR
Keeps the whole pack happy and looked after.
Steve
Trainee Groomer
So still and dapper, guests mistake him for a plushie.
Tristan
Snack Inspector
Quality-controls every treat that comes in.
Wolfie
Director of Barks
The loudest voice in the building. It'd be far too quiet without him.
Marlow
Head of Personal Space
Adores his humans, prefers his own company to the rest of the pack.
Tallulah
Resident It-Girl
The club's own Regina George. She rules, and she knows it.
Come and see for yourself
Book a visit, register your dog, or just pop in and say hello. You have to see it to believe it.